Privacy Policy

Introduction

Welcome to Olfix ("Company", "we", "our", or "us"). Olfix is a premium home and lifestyle services platform. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (olfix.in), use our mobile applications published on the Google Play Store (collectively, the "Service"), or otherwise interact with us.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

We collect several types of information from and about users of our Service to provide and improve our offerings. This includes:

A. Personal Data You Provide

When you book a service, register an account, or contact us, we may ask you to provide personally identifiable information, including but not limited to:

• Identity Data: Full name, profile picture, gender, and username.
• Contact Data: Email address, mobile/phone number, billing address, and service delivery address.
• Service Preferences: Historical orders, ratings, and feedback provided for professionals.
• Financial Data: Details necessary to process payments (handled securely by our PCI-DSS compliant third-party payment processors). We do not store full credit card details.

B. Information Collected Automatically

When you access our website or mobile app, we automatically collect certain technical details:

• Device Information: Device model, operating system version, browser type, unique device identifiers, and IP address.
• Usage Data: Pages visited, time spent, search queries, and links clicked.
• Location Data: With your permission, we may collect precise location data (GPS coordinates) to match you with nearby service professionals and verify the on-site arrival of our partners. You can enable or disable location access via your device settings.

2. How We Use Your Information

We use the collected data for various purposes related to our business operations:

• To Provide & Manage Services: To schedule and book services, notify you of booking status, process transactions, and enable service professionals to navigate to your address.
• To Customer Support: To respond to your questions, resolve technical disputes, and handle refunds or scheduling changes.
• To Ensure Safety & Security: To verify accounts, conduct background checks of service providers, monitor for fraudulent activity, and enforce our terms.
• To Improve the Service: To analyze user behavior, perform diagnostics, optimize app performance, and develop new features.
• To Communicate With You: To send transaction confirmations, administrative alerts, policy updates, and newsletters (with opt-out instructions).

3. Information Sharing & Disclosure

We respect your privacy and will never sell or rent your personal information to third parties. We share information only in the following circumstances:

A. With Service Professionals

To deliver the services you request, we share necessary information (such as your name, phone number, and service location) with the specific, verified service professionals assigned to fulfill your booking.

B. With Third-Party Service Providers

We employ external service providers to facilitate our Service. These include:

• Payment Processors: To complete billing transactions securely.
• Analytics Providers: Such as Google Analytics or Firebase to monitor and understand app usage.
• Infrastructure Providers: Cloud hosting, database, and notification delivery partners.

These third parties are strictly bound by confidentiality agreements and are prohibited from using your data for any other purpose.

C. Legal Requirements

We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure user safety.

4. Data Security

The security of your personal data is highly important to us. We implement industry-standard administrative, physical, and technical security measures (such as SSL encryption, firewalls, and secure access protocols) to protect your information against unauthorized access, loss, alteration, or misuse.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention & Deletion

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal, auditing, and regulatory obligations.

6. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal data, including:

• Right of Access: The right to request copies of your personal data.
• Right of Correction: The right to request that we correct any inaccurate or incomplete information.
• Right to Restrict Processing: The right to object to or limit how we process your personal data.
• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.

If you wish to exercise any of these rights, please contact us using the information provided in Section 9.

7. Children's Privacy

Our Services are not designed for or targeted at children under the age of 13. We do not knowingly collect, maintain, or use personal information from children under 13 years of age. If we discover that a child under 13 has provided us with personal information, we will immediately delete such data from our servers.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so we can take the necessary action.

8. Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our operational, security, or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your data deletion rights, please feel free to reach out to us: